Broad coalitions can handle even big sustainability challenges. Efforts to get Detroit’s water system back on track provide a model.
Dr. Wren Montgomery is an Assistant Professor at Ivey Business School.
There’s a reason sustainability challenges are called “wicked” problems. Sustainability issues tend to be complicated, involving many stakeholders and without clear solutions.
That’s true for the issue closest to my heart: water.
Water is essential, but it’s also limited, and can be threatened by overuse or pollution. That’s a problem for people – individuals – and for businesses.
But I’ve seen that broad coalitions can make serious headway on even a big sustainability challenge like water.
For eight years, I have studied the water system in Detroit, Michigan. I saw a coalition build across the community, with different groups and individuals contributing essential connections, skills, and perspectives. This broad coalition took a system that was barely functional back to a more stable state.
Detroit can provide a model for coalitions to address sustainability challenges, from water to climate change to racial justice.
It’s also a model that can work at the local level. Often we think about water or climate issues as managed at a national or global scale. But we can influence most sustainability issues closer to home, too.
How water is a sustainability challenge
I grew up around water – spending every summer moment in the lake and serving as a swimming pool lifeguard. So I’ve always loved water. But only later did I realize it’s also a threatened resource. Water is scarce: The United Nations predicts that global demand for water will exceed supply by 40% by 2030. As a result, 80% of corporations see water issues affecting their business.
Water systems are also complicated. Water is bulky, so it’s difficult and expensive to move around. It’s difficult to regulate access to water, so it can be easily exploited or misused. Because the infrastructure is often out of sight, these systems are easily neglected, too. If governments don’t invest in roads, potholes are easy to see. But no one really knows what’s going on with their pipes.
To better understand challenges related to water, see a primer I wrote on business and water.
How a broad coalition tackled water in Detroit
In Detroit, financial trouble and long neglect threatened the public water supply. Detroit’s water infrastructure was crumbling and its population declining. Water bills were double the national average, a special challenge for a city with a high poverty rate.
In 2014, citing failure to pay water bills, Detroit’s water department sent shut-off notices to half its customers. By the end of the year, it had disconnected 33,000 households from water supplies. Detroiters protested in the streets, and the United Nations declared that the action a violation of fundamental human rights.
Responding to the crisis, diverse individuals and groups sought to improve Detroit’s water services. They came from different sectors and socio-economic and racial backgrounds. Those involved included workers at the Detroit water department, activists, local community leaders, government and corporate executives.
Many of these groups and individuals had historically been at odds, but they shared a passion for water and public water services. And their differences became the building blocks needed for a strong coalition.
With my colleague Tina Dacin, I identified how key groups contributed:
Insiders, many of whom worked in water services, understood the nuts and bolts of the water system. They provided details on what was happening, e.g. related to water shutoffs.
Environmental activists had organizing skills and useful contacts. Many hadn’t previously been involved in social issues in Detroit, but they were strong communicators and able to draw on lessons from other cities.
Community leaders had long experience in Detroit’s social and justice issues, from poverty to civil rights. Previously, they hadn’t seen water as connected to their own causes. Once they became engaged, they built broad community support for action on water.
Analysts and executives, from government and business, also hadn’t previously been involved in Detroit’s water system. They brought an understanding of markets and the ability to consider new fixes to the infrastructure challenge.
These stakeholders took on different roles, but they all worked to raise awareness of water as a valuable, finite resource and to get commitment to protect it. They didn’t always formally coordinate, but they had a combined impact.
The groups also learned from and reinforced each other. As each group became engaged, its ideas, words, and activities sparked awareness and interest in another group. For example, I heard environmentalists talking about social justice, and policymakers reassessing their hard and fast guidelines.
Achievements are ongoing
Today, the water problems in Detroit remain, but they have improved. A new Great Lakes Water Authority provides a $50 million annual payment to Detroit to maintain and improve its water infrastructure. A $4.5 million fund to assist low-income residents provided short-term assistance. Water also became an election issue in 2018, with the new Michigan governor successfully running on many of the ideas raised by Detroit’s water stakeholders.
In 2020, the Michigan state government announced a plan to restore water service and prevent service interruptions for unpaid accounts during the COVID crisis. Federal legislation to address water shutoffs is also in play.
How a broad coalition can address your sustainability challenge
What about your sustainability challenge? Here are some lessons I’ve seen from my work.
Unlikely partnerships can happen. Those involved came from different areas of Detroit and different racial and economic backgrounds. They found more in common than they might have originally thought, and often came to respect each other’s different contributions. That lesson about potential collaboration may be especially important in times that often seem polarized.
Make these issues your business. Water services are an example of what sociologists call “institutions”: established organizations, rules, and behaviors. These institutions hold up our society. Examples include education, health care — even democracy. These structures are more fragile than we might think and can quietly decay. They need all of us to keep them strong.
Don’t forget about water. My passion for water has only grown over the years. It’s essential for business and for life. It’s a common thread, connecting us all. In the words of one of the community leaders I studied:
“We all get thirsty, we all drink, we’re all of water, from water, playing in water, trying to get next to water, coming out of water, fighting water, water is fighting us. Water becomes the great conduit, the great solvent of our life.”
About the Research
This post draws on Wren Montgomery’s and Tina Dacin’s article ‘Water wars in Detroit: Custodianship and the work of institutional renewal.’ This work won NBS’s 2020 Research Impact on Practice Award, co-sponsored with the Organizations and the Natural Environment (ONE) Division of the Academy of Management.
Montgomery, W. 2014. Navigating troubled waters: A primer for managers on water challenges and opportunities. University of Michigan: Erb Institute Report #145.
Avery, S. Fall 2020. Hidden leaders. Smith Magazine.
University of Michigan. 2018. The Detroit water crisis and unexpected coalitions. CSRWire.
NBS guidance on partnerships: Gray, B., & Stites, J. 2014. Executive report: Sustainability through partnerships. Network for Business Sustainability.
About the Author
Dr. Wren Montgomery is Assistant Professor, Sustainability & General Management, at Ivey Business School (Canada). Her research, teaching, and impact work focuses on environmental and social organizing, how it changes norms and institutions, and how it interacts with corporations. She is primarily interested in unique forms of collaboration and unconventional coalitions with the potential to overcome obstacles to solving many of the world’s most pressing challenges, with a focus on the intersections of climate change, water crises, soil degradation, and social justice.
Wren is also an experienced management consultant and senior government policy analyst and is always happy to collaborate with organizations, entrepreneurs, and students doing the vital work of making change.